Fix payment issues, such as declined or incomplete transactions

If yous have problems paying for Google products, you might need to prepare a problem with your payments profile.

Find the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this bulletin. Try these suggestions to resolve the issue:

  • If this message is followed past instructions for submitting additional information to us, please do so. The other steps listed are unlikely to resolve this outcome.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments heart, and try the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the best interface for your calculating device:
    • If you lot're using a desktop computer, effort the transaction using the Google product'due south website.
    • If yous're using a mobile device, try using the product's mobile app (if an app is bachelor).
  • If you're using guest checkout when the fault occurred:
    • Try signing in to an existing Google business relationship and placing the club once again.
    • Try creating a new Google account if you don't already have one and visiting the Google Store to endeavor the transaction again.

"Unable to complete transaction: Expired card"

Cheque to see if your payment method is up to date. If it isn't, update it in the Payments center.

"Unable to consummate transaction. Delight use another form of payment."

Annotation: These steps also apply if yous see the error bulletin "Your payment didn't go through. Please effort a different payment method or attempt again later."

Endeavour the following:

  1. Check to meet if your payment method is up to date. If information technology isn't, update it in the Payments centre, then try your buy once again.
  2. Make sure you have enough money in your account for the purchase.
  3. If you're still having issues, contact your bank to see if there's a problem with your account.
  4. Try making the purchase again with a unlike payment method.

"Your payment was declined due to an consequence with your account"

If you lot run into this message, information technology might be because:

  • We saw a suspicious transaction on your payments profile.
  • We demand a little more information to protect your business relationship against fraud.
  • We demand a little more information to comply with Eu law (European customers only).

To set up the issue, endeavor the following:

  1. Go to the Payments center.
  2. Take action on any errors or requests in the payments center.
    1. You might need to verify your identity before you can purchase anything through your Google Account.
  3. Make sure your name, address, and payment information are up to appointment.

"Unable to process payment: Depression bill of fare remainder"

You lot might non take enough funds in your account to brand the payment. Check your business relationship balance or contact your banking company.

Ineligible or unavailable credit or debit carte

Carte is grayed out & says "verify on pay.google.com"

Your carte du jour was reported as stolen. You must verify the card before y'all tin can use it once more:

  1. Go to pay.google.com and sign in to your account.
    1. If y'all have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the bill of fare that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll find a temporary charge on your carte du jour statement along with an 8-digit code.
  5. To consummate verification, get to pay.google.com and enter the eight-digit code.

If you lot try to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long ago yous tried to verify your carte.
    • If less than two days: Expect up to 2 days.
    • If more than than 2 days: Bank check your carte du jour statement. You should find a temporary charge from Google called "GOOGLE Exam," with an 8-digit code.

Carte du jour is grayed out & says "card is ineligible"

You tin't use this menu for this purchase. Try to make the purchase once again with a different carte.

If the card you desire to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Larn more about what to do if y'all temporarily or permanently closed your payments profile.

If you're still having problem, contact back up.

Was this helpful?

How tin nosotros improve information technology?